Stoddart Media – Terms and Conditions

Subject

Stoddart Media will provide all our Customers with a professional Video and Editing, Design, Web and Photography service at a reasonable cost. Our Terms and Conditions will apply to all work carried out by Stoddart Media.

Stoddart Media reserves the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on this Website and it is the responsibility of the Customer (you) to read the Terms and Conditions on each occasion you use the Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms and Conditions.

Supply of Information and Text

The Customer is also responsible for ensuring that all information supplied is in a usable format and accurate to the best of your knowledge, having spell checked any text in order to minimise amendments. We would request that you advise us as soon as possible of any changes to information already provided to us and also any change in circumstances that may affect the work in hand.

The Customer is responsible for ensuring that you have permission to use any material such as Photography that you ask Stoddart Media to use.

Where items belonging to the Customer have been supplied to Stoddart Media e.g Photographs, Drawings etc. for use in any project, Stoddart Media will strive to ensure that these items are returned in exactly the same condition as they were received. However, should any loss or damage occur to any such items Stoddart Media cannot be held responsible. Any such items supplied for use will be assumed to be owned by the Customer and will be accepted by Stoddart Media as giving full permission for their use.

The Customer will be responsible for any illegal reproduction undertaken due to incorrect Licensing or breach of Copyright Laws.

Timings

We will advise you of an approximate time to get first visuals to you and delivery date of the final project. We will always endeavour to meet your required timescale wherever possible. If information required from any Customer is not supplied when requested then Stoddart Media cannot be held responsible for any resultant delays or failure to meet any previously agreed deadline.

Unfortunately, timings may change due to circumstances beyond our control, but we will inform you of this should that be the case.

Charges, Prices and Payment

Our charges will be fair and will take into account the complexity of the work involved and the time required to complete the project.

Any quotation supplied by Stoddart Media is based on the information received from the Customer at the time of commissioning a project.

Amendments in excess of this will need to be charged at our hourly rate and we will advise the Customer accordingly.

All quotes given are valid for a period of 30 days from the date of the quote.

Rush charges may apply for projects with a quick deadline or turnaround time and we will advise Customers of these should they apply.

Payment of a deposit or in full (whatever is agreed) is required before work commences.

Payment is accepted by Debit or Credit card through PayPal (3.5% charge), Bank Transfer, Cheque or Cash.

All goods remain the property of Stoddart Media until payment in full has been received.

Customers must contact us within 7 days of the date of an invoice if there is any error or they have a complaint.

Copyright of Designs (Intellectual Property Rights)

All designs and artwork are the copyright of Stoddart Media. All rights reserved.

Stoddart Media reserves the right to feature your design on any Promotional and Marketing material and on the Stoddart Media Website, Social Media or Blog (discretionary).

Visuals

A visual of your design/artwork will be sent as PDF file via email for checking and approval before taking to the next stage. Stoddart Media will check wording, grammar and spelling prior to sending the PDF visual but the checking of any visuals is totally the responsibility of the Customer. Any changes required must be emailed or phoned through and the visual rechecked when the changes have been made.

Stoddart Media requires that, once you (the Customer) have checked the amended visual and are happy to go to the next stage, you confirm this via email. Once you have approved the final visual, you bear the responsibility of the design and typographical elements of your artwork. If items are approved with text, typo or any other errors, Stoddart Media takes no responsibility.

Projects

We will keep you informed of the progress of any project placed with us but you are free to contact us at any time by either phone or email with any queries or questions you may have.

Cancellation

Cancellation of any project will be subject to any costs incurred including time spent and will be at the discretion of Stoddart Media.

Events Beyond Our Reasonable Control

Stoddart Media shall be under no liability if unable to carry out their obligations in relation to any order for any cause beyond its reasonable control.

The following are regarded as causes beyond reasonable control of Stoddart Media: a state of war, riot, civil disorder, fire, industrial dispute or strike, accidents, energy failure, equipment breakdown, delays in shipment by suppliers or carriers, action of government or civil authority, acts of God and any other causes not included here that are beyond the control of the Customer or Stoddart Media. This condition does not affect your Statutory Rights.

Our Website

Stoddart Media, www.stoddartmedia.co.uk has tried to ensure that information available on this Website is accurate. However it accepts no liability for any inaccuracies, errors or omissions in the site through technical or other reasons. We reserve the right at any time and without prior notice to make changes and corrections to the material on the site.

Stoddart Media does not guarantee the functions of the site will be uninterrupted or error-free. Due to the nature of the Web and whilst we have a Firewall installed on the site, we cannot guarantee it will be free of viruses or other harmful components.

External links to other Websites are provided by Stoddart Media for your interest and convenience. These sites are beyond the control of Stoddart Media and you should refer to their Terms and Conditions when visiting any external sites. Stoddart Media bears no responsibility for any experiences or transactions the purchaser may have with any of these.

General

The validity and enforceability of this agreement will be interpreted with the laws of Scotland but Stoddart Media reserves the right to bring proceedings in connection with this contact in any other court of competent jurisdiction. Failure by Stoddart Media to enforce any of these conditions shall not be construed as a waiver of that condition or any other condition.

Customer Service

We at Stoddart Media pride ourselves on our customer service and the quality of our products. We want you to be happy with all of the products you have purchased from us and therefore in the event of any dissatisfaction please contact us and we will do our very best to put things right.

Privacy Policy

Customer Details/Personal Information

All personal information collected from customers is kept safe and secure. We operate a robust Firewall system on our Website which protects it, to the highest standard, from viruses and other alien attacks. We like to ensure that our Website is absolutely secure when it comes to the collection and use of personal information.

To process orders we need certain information including Name, Address, Phone Number and Email Address. All Debit and Credit card payments are processed through PayPal using their own secure system.

Customer details will not be passed on to any third party and we will not allow any third party access to your information at any point in time.

We may like to contact you to keep you informed of new developments within our own service or new products and ideas. If you do not want this service then please contact us.

Links to Other Websites

Our website may contain links to other websites of interest. Please note that we do not have control over any of these other sites and therefore we cannot be responsible for the security, protection and privacy of any information you may provide to them. These sites are not governed by our privacy statement and you should read the privacy statement applicable to any website that you may access from our website.

Spam

In accordance with the PECR 2016, we do not send random marketing emails to personal email addresses (spam). We may contact you regarding your enquiry within 12 months of your initial contact.

Cookies

We do not use cookies.

Data Protection Act

We conform with the Data Protection Act, 1998.

The above Terms and Conditions do not affect the Statutory Rights of the Customer.